Marissa Lingen (mrissa) wrote,
Marissa Lingen
mrissa

I *hate* it when they make me think about clothing.

Don't get me wrong: sometimes I like thinking about clothing. But I don't like being made to think about clothing. I like having more or less default options for daily wear for whatever weather and being able to put those on and go about my business if nothing in particular is going on.

For the last few summers, my summer default has been a Nusa Rollover skirt from Athleta and a T-shirt. Done and done. Various colors. Hurrah. I wear other things. But if I just want to get dressed in something comfortable and decent-looking that will wash well, that is how I do it. This extends reasonably well into spring and fall with addition of tights and extension of shirt sleeves, so many of those of you who have seen me at all have seen me in one of these skirts. They are not the sort of skirts for which people will accost you on the street, squealing over the cuteness. They are fairly plain cotton knit skirts. One will not get arrested for indecent exposure in these skirts. One will not have to fuss about pulling them down when one gets out of a car. If one's friend's kid spills on them--if one spills on them oneself--they will wash well.

Until now.

The most recent batch I ordered were clearly of a different fabric, lighter weight and clingier. I frowned but wore them anyway. And after two or three washings in cold water, I went to put on the Sangria colored one yesterday.

It had two holes in the middle of the fabric. Just holes. Not even by the seam. Not where you could have stuck your finger through pulling the skirt on. The fabric, after two or three washings in cold water and wearings not at all strenuously around the house and possibly out to a restaurant, had developed holes.

I wrote to Athleta customer service, and they sent me a helpy* e-mail response about how I could pay $6 for a return or exchange. Golly! I could pay an additional $6 to have another skirt made of the same shoddy material? Or I could have my money back, less $6 for the privilege of dealing with them? I have written back to ask how this is customer-friendly, since it is in no way my fault that they have decided to make their skirts out of tacky crap. I may have phrased it more tactfully than that. But I have long been a fan of Athleta clothing like Athleta Nusa Rollover skirts, and have sung their praises here and elsewhere, and I am really not at all pleased with this development, because one of the main things I liked about their clothing was durability. They claim to cater to active women; active women do not have the time to pull out a garment and discover that the thing they bought just last month has already given up the ghost and they will need to run to the UPS store to spend money on exchanging it. That is not the kind of running active women want to do.

Bah.

*Helpy, adj.: the quality of sounding like one is being helpful without actually providing any help whatsoever. Thanks, matociquala, for this genuinely helpful word.

Update: They have offered to waive the shipping for a replacement or give me a full refund since it was their screwup. Which is reasonable; I just hope the quality gets back up again so I can keep using them.
Tags: girliness, social fail, til i drop
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